Zambian Emerald - 4.35 Carat

If by any chance you are unhappy with the loose gemstones or jewelry (ready to be shipped), these items may be returned with a full refund, strictly within the 10-day return window. During the time you are in possession of the piece, you are entirely responsible for its value and its care. After which we will be able to refund the cost amount. 

Any custom created (made to order) item placed by the customer cannot be returned under the returns policy. The customer can instead request a store credit after the return of the original item to us (subject to inspection by Navratan.com quality control team). We will be able to refund 75% of your invoice value, for use against future purchases on our website 

In the case an item has been created with specific customization (each situation will have reserved rights) we will contact you about a change in our return policy as it will not meet our standard returns policy. 

The 10-Day period starts from the day that the item has been signed and received from our shipping partners. The 10 day return period ends exactly 10 days (240 hours) after the item had been signed for. Under any circumstance, if an extension in this period is required, get in touch with our customer service team and they will be able to assist. 

Yes, under our “No Questions Asked” approach, you can indeed return the other gemstones strictly within the 10-day return window. 

In the circumstance the item has been altered in any way or form, chipped/ nicked, damaged, set, scratched, has a different weight, the item will not be received for a full refund.