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Shipping Policy

Free Shipping is available on all orders (within India).

* EMS (International Speed Post) Option will be provided for international shipments except for those countries where EMS doesn’t operate and it usually takes 10-15 days to deliver. (This service has occasionally been unable to reliably track shipments)

**All International Express Shipping are sent only through reputed shipping providers such as FedEx, UPS, Sequel, BVC, DHL & TNT that typically deliver within 4 to 7 working days (This is a tracked service)

Disclaimers:

Prices may be changed at any time without further notice. We reserve the right to change our product's prices as well as shipping prices at any time without prior notice. 

Prices listed in any other websites may not be accepted. We sell our products through a number of different online channels and we cannot always control when they are updated. We reserve the right not to accept a price listed on a site other than our own.

Limitation of Liability in case of Delays or Inability of Deliveries. Though all shipments are covered by applicable insurance provided by respective delivery partners via a third party, Pramogh is not liable for any direct or indirect losses of any kind, including but not limited to emotional, monetary, relational, and so on, in the event of delays or inability to deliver. 

From time to time, we will be conducting promotional campaigns, which will be strictly on a time-line basis. Thus the shipping policy can vary accordingly.

Frequently Asked Questions: Shipping within India

What does the Days to Dispatch mean? (How soon will my order be shipped?)

The amount of days it takes us to prepare your shipment and send it over to the courier provider is referred to as the Days of Dispatch. Each product's shipment date is explicitly stated on its website. This will often vary depending on the product you purchased, whether you want it to be embedded in a piece of jewelery or if you want a separate lab certificate. A loose gemstone, for example, is usually dispatched to our shipping company within 2-3 working days. A gemstone ordered to be mounted in a ring, on the other hand, will normally take 10-15 days. A gemstone with an extra lab certificate, on the other hand, will take much longer.

How long does it take to deliver my order? 

Our courier partners normally deliver items to India's metro cities within 7 working days. Our courier partners usually deliver non-metros within 10 working days after shipping. Please contact us via Live Chat or email us at info@pramogh.com if you have any queries or concerns. Additionally, Non-Serviceable areas due to Covid, Riots, Ongoing Construction and so on may not be included in calculating delivery days. Please factor in all such factors while scheduling the delivery in such zones.

Are you serviceable to all the Pincodes?

We vow to deliver each and every shipment ordered by our customers. Yet all our shipments will be subject to our delivery partner’s availability and due to that the delivery services to some pin codes may not be available. 

 

Is my shipment safe?

“Packed with Love, Delivered with Care” Pramogh has a very clear mission statement. Each of our orders is cautiously inspected by our certified quality assurance staff before being packed beautifully with love in tamper-proof packaging. All our shipments are insured and traceable. We vow to deliver the product with care.  

Can I track my shipment?

Online tracking is available for all Pramogh shipments. All of our packages within India are dispatched using reputable carriers such as FedEx, Blue Dart, BVC, Sequel, and others, and come with a tracking number. The customer will get an email update with the information of the Tracking ID and a link that will connect them to the website of our associated shipping partner as soon as the product has been dispatched from our Head office. For any additional queries, you can contact us at info@pramogh.com

Frequently Asked Questions: International Shipping

Which countries do you ship to?

We ship to over 150 countries and territories, with all purchases above INR 2,00,000 receiving free worldwide shipping (approx USD 2500)

Which countries do you offer FREE SHIPPING?

For purchases over INR 2,00,000, we provide free worldwide shipping utilizing only trusted courier agencies such as FedEx, Bluedart, etc, with delivery times ranging from 7 to 12 days.

What Shipping Options can I choose from?

As mentioned earlier, all international orders over INR 2,00,000 (USD 2500) qualify for free delivery. Those placing overseas orders worth less than INR 2,00,000 (USD 2500) will have the choice of using EMS (only in countries where EMS exists) or Express Shipping.

EMS (International Speed Post) Option is currently available in over 200 Countries/Territories worldwide including USA, UK, UAE, Singapore, Bahrain, Oman, Qatar, and Nepal but usually takes 10-15 days to deliver. (This service has occasionally been unable to reliably track shipments)

All International Express Shipping are sent only through reputed shipping providers such as FedEx, UPS, Sequel, BVC, DHL & TNT that typically deliver within 4 to 7 working days (This is a tracked service)

 

What about Custom Charges, Duties, etc.?

Please note that we are not liable for any customs fees, tariffs, VAT, or other fees that your country may impose. This varies from case to case and is beyond our control. Also note that there is no import duty on gemstones in the USA, Canada and Europe. Most other nations levy a fee of less than 1%. VAT can be reclaimed by professional buyers.

For more information, we recommend contacting your local customs office or contacting our customer service staff, who will be pleased to share previous experiences.

Will I be charged Customs Charges, Duties even if I return the item?

Please note that if an overseas purchase is cancelled or denied AFTER it has been dispatched, the client will be responsible for any customs and VAT taxes imposed by the jurisdiction. To return an item to us, the client must first clear all customs taxes, if any, and then return the item using our returns policy. Only after receipt of the item by our team, clearing of any custom duties and Taxes, will we be able to refund the remaining amount to the customer.

 

Is my shipment safe?

“Packed with Love, Delivered with Care” Pramogh has a very clear mission statement. All our international shipments are packaged with double love and care. We recognize how long and far the travel is, and we promise that you will not be disappointed. In addition, we work with trusted shipping companies like FedEx to ensure that your cargo is well-protected. Our packages are shipped in tamper-evident, long-lasting packaging. Furthermore, all of our shipments are covered by insurance. Our shipping costs include the cost of insurance, so you won't have to pay anything more. 

Can I track my shipment?

Online tracking is available for all of our shipments. Some EMS packages are not traced, however this is exclusively due to the destination country. Our recognised logistics partners, such as FedEx, UPS, Sequel, DHL, and TNT, ensure that your package is handled with care until it arrives. A tracking number will be assigned to all monitored packages. The customer will receive an email with the tracking ID and a link to the website of the associated shipping agent as soon as the product is sent from our office. Please contact our customer service department if you have any questions.

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